Troubleshooting
What to do when something will not open, print or sync, and how to contact support.
Most problems have a simple cause: a role that is not the expected one, an expired subscription, a screen turned off in settings or QZ Tray not running. Here are the most frequent cases with their fix, and how to ask for help when that is not enough.
This section covers:
- I cannot sign in or I do not see my restaurant.
- I am sent to Subscription every time I open the admin panel.
- My staff sees very few options in the menu.
- The kitchen display does not appear.
- The printer does not print.
- Slow or no internet and real-time sync.
- Where your information is stored, how many devices you can connect and how to export your data.
- How to use the assistant and report a problem to support.