Contact support

There are three ways to ask for help, from the fastest to the most traditional: ask the assistant inside the app, send a report with screenshots from the same window, or write an email.

The assistant

The Assistant button is in the admin sidebar and in the point-of-sale header. You can also open it with the ⌘ / shortcut on Mac or Ctrl / on Windows. It answers with the information in this documentation and knows which screen you are on, so you can ask directly: "how do I change the paper size?" or "why don't I see the Kitchen tab?".

The assistant is available to anyone on the team who is signed in, in Spanish or English according to the app language.

Report a problem or a suggestion

In the same window, the Report tab sends a report straight to the La Comanda team.

1. Choose the type: a bug, a suggestion or feedback.
2. Write a title and describe what happened. What you expected, what you saw and what you did just before.
3. Attach evidence. You can add up to 5 images and 3 videos: screenshots, a photo of the badly printed ticket or a short video of what the screen does.
4. Send. The team follows up through your account's email.

So you do not have to describe your environment, the report attaches only this context: the screen you were on, the browser and screen size, the app version, whether a printer is configured, your subscription status and active modules, your role and the restaurant's timezone. It does not include your sales or your customers' data.

By email

Write to soporte@lacomanda.io from any device. Include your restaurant's name, which screen you were using and, if you can, a screenshot. The same team that builds La Comanda answers.