Common problems

Before writing to support, check whether your case is here. Almost all of them are solved in a minute from settings or with the person who manages the restaurant.

I cannot sign in or I do not see my restaurant

If you forgot your password, use the recovery option on the Sign In screen (/sign-in).

If you sign in but see no restaurant, your account does not belong to one yet. There are two possibilities:

• You are the owner and have not created it yet: press Create Restaurant and follow Create your restaurant.
• You were invited as staff: check that you are signing in with the same email address the invitation went to, and accept it from the link in the email. If that does not work, ask the administrator to revoke it and send it again from Team.

If you are an administrator and land on My Shifts, your account has the Member role in that restaurant. Another administrator can change it under Team → Change role.

I am sent to Subscription every time I open the admin panel

The admin panel, the point of sale and the kitchen only work with an active or trialing subscription. If you are redirected to Subscription (/admin/billing), the cause is shown there:

• Free trial expired: the 14 days are over. Press Subscribe.
• Payment past due: the last charge failed. Press Update payment method.
• Subscription canceled or No active subscription: press Subscribe to reactivate.

Meanwhile your staff sees Service temporarily unavailable; only an administrator can resolve it. Your data is never lost.

My staff sees very few options

It is the role. A Member only sees My Shifts, My Tips, Point of Sale and Kitchen Display; the rest of the admin panel is for administrators. If that person needs to see reports or settings, change their role to Administrator under Team. More in Roles and team.

The kitchen display does not appear

If /kitchen sends you back to the point of sale and the Kitchen tab does not exist, the kitchen view is off. An administrator turns it on in Settings → Point of sale, under the Kitchen section, with Kitchen view. While it is off, orders go straight to delivered, the cart button says Open Order and no kitchen tickets print.

If the screen does open but no orders arrive, confirm you are in the right restaurant and that the order was sent with Send to Kitchen, not just added to the cart.

The printer does not print

In order:

1. QZ Tray must be open on that computer and the Printer card must say Connected. If not, press Connect.
2. The certificate is missing if QZ Tray asks every time: follow Install QZ Tray.
3. Check printer and paper in Set up your printer: the right printer, 58 or 80 mm, and a Test print.
4. Tablets and phones do not print: thermal printing only exists on computers.

If the card shows a notice with Copy diagnostics for support, copy it and send it: it says exactly what failed. Every printing case, including unblocking La Comanda in QZ Tray, is in Printing troubleshooting.

Slow or no internet

La Comanda runs in the cloud and syncs the point of sale, the kitchen and the QR menus in real time, so it needs a connection. It works fine on ordinary broadband, and keeping mobile data as a backup avoids interruptions mid-service.

Without internet, the screens cannot save or receive changes. When the connection comes back, they reconnect on their own and show the current state; there is no need to reload. If a screen seems frozen after reconnecting, reload it.

Where your information is stored and how to export it is in Data and security.

Still not solved?

Write to us from the assistant or at soporte@lacomanda.io with what you see on screen. How to do it is in Contact support.